Problem near virgin medium billing? Hi, Has anyone got any sensible thinking for me,
Hi, Has anyone got any sensible thinking for me, i have be with Virgin since they took over Telewest and be with Telewest for ages in the past that with no problems.
In July second year i took out the V+ box that was added to my services and i enjoy had zilch but problems. Everymonth my bill says one amount and when i phone to pay it i am told a different amount so i am no longer paying by direct debit. I enjoy spent 3 hours on phone in olden 2 days trying to get someone to explain why the difference surrounded by bills and no one can i enjoy been fobbed sour by everyone including a manager. How can i manufacture a complaint and take this further if the staff within callcentre wont help me. All i want is for the bill to be correct i dont discern that is unreasonable request.
Answers:
You have my sympathy. I've have horrendous problems with utility billing companies. You could report it to the telecoms ombudsman / controller who can communicate with virgin on your behalf. They should know how to make a difference.
http://www.oftel.gov.uk/
Good Luck
Simple. Stop paying them, the service will be discontinued. Get a better phone company, ISP and TV supplier.
BT is better (you grasp what you pay for) and Sky is cheaper.
I also hold problems with them, eg no bill at adjectives, then cost for late transfer of funds. They will soon be history to me!
Yep, you're not the lone one suffering, I won'r bore you with adjectives the stories I've been through next to them. Still a customer though as they were basically the cheapest bband option for me. Anyway, I do complain a great deal to them and from my experience two pieces of advice:
- when you draw from redirected to their India organization just hang down up and call again - the UK support is much more kind
- complain and complain and say how much it adjectives affects you - I normally capture lb10 credit every time they screw up, at smallest a bit of money for your suffering!
You can write a formal complaint but I don't think that will solve any problems. Good luck!
You could try cancel your service with them. You may find that surrounded by trying to do so they offer you a better operation. Tell them a few porkies along with your current complaints... hint that you have be offered a cheaper, more reliable service by one of their competitors and see what action they surface able to pocket in decree to retain your loyalty to them. Even if they point blank refuse at time of dissolution, you can bet that they will contact you within a short spell of time to try and tempt you back beside even better offers. Good luck. x I can completely twig with what you're axiom and I assure you there are a great several other people out their have the same problems next to Virgin Media. I would phone up and ask for the complaints department or their phone number (which they should give). It's so frustrating to be in that situation and sometimes the single way to capture their attention is to stop paying the bills, when they phone you up tell them exactly why you've no salaried the bill, that should get their attention. To be honest though I don't consider you're getting good service and I can almost guarantee if you threatened to move over to Sky or BT they' own your problem sorted in no time ;)
Good luck and thank you :)