ive been trying to bring back videos but it won;t play the files it say its there but when i play the video it say video format is not supported

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Answers:  Hello Omar,

Zen readers use MTP protocol, Windows compatible.
They are competent to read .WMA and .AVI file type.
It is most defining to have the supplied driver that come with the element, if you don't have it it may create record problems when trying to read such extention. Read carefully the downloading instructions within the driver help piece.

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